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TERMS & CONDITIONS

TERMS & CONDITIONS
PURCHASE OF PRODUCTS
YOUR DELIVERY
TRACKING YOUR ORDER
PRICE & PAYMENT OPTIONS
EXCHANGES & RETURNS
STATUTORY RIGHTS
PRODUCT INFORMATION
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GENERAL

EXCHANGES & RETURNS

LOCAL (SINGAPORE) PURCHASES  INTERNATIONAL PURCHASES

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

EXCHANGES

We allow exchange if;

  • Your purchase does not fit. We will exchange it to another size that does. Unfortunately, we do NOT exchange to a different model or colour.

If you wish to make an exchange:

  • Subject to size availability.
  • Your order will need to be unused and in sellable condition.
  • Online promotional discounts and sales items cannot be exchanged. 
  • Gift Cards cannot be exchanged.

We reserve the right to accept or reject exchanges at our own discretion. 

Exchanges can be done at any of our outlets in Singapore.

  1. Contact us to inform that you require an exchange, and we will arrange for the items to be sent down to our outlet within 3 working days.
  2. Bring along the original invoice received in your email.
  3. Take it to our outlets and our friendly shop assistants would help you with your request. 

RETURNS

We allow returns if;

  • You received a defected item.
  • You received something completely different from what you ordered.
  • Gift Cards cannot be refunded.
  • If a problem is not listed above, please contact our Customer Services team
  • Returns can be done at any of our outlets in Singapore or by post. 

    Returns at our outlets:

    1. Bring along the original invoice received with your purchase
    2. Drop off your to items and invoice at our outlets.
    3. Your return will be sent back to the warehouse for inspection.
    4. We will notify you of the approval or rejection of your refund by email.
    5. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

    Returns by post:

    1. To return an item, please attached the original invoice received with your purchases. Please also include a reason for each exchanged item returned.
    2. Take it to your local postal service office for mailing. Please remember to ask for a receipt as proof of mailing and retain it for your reference - without this receipt, we cannot refund any money if we do not receive the returned items. Then simply post your parcel with your items to us so that we receive it within 21 days of posting.
    3. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    4. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

    We reserve the right to accept or reject exchanges at our own discretion.

    Late or missing refunds

    If you have not received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us here.

    Return Postage

    Unfortunately you will need to pay to send the item back but don't worry, if you let our Customer Services team know how much you paid and provide them with a valid proof of posting receipt, they will reimburse you for these return postage costs.

    If you experience any difficulties with the online returns process please click here to contact our Customer Services team.

     

    Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund.

    RETURNS

    We allow returns if;

  • You received a defected item.
  • You received something completely different from what you ordered.
  • Gift Cards cannot be refunded.
  • If a problem is not listed above, please contact our Customer Services team
  • We reserve the right to accept or reject returns at our own discretion.

    All returns must be made by post.

    1. To return an item, please attach the original invoice received with your purchases. Please also include a reason for each exchanged item returned.
    2. Take it to your local postal service office for mailing. Please remember to ask for a receipt as proof of mailing and retain it for your reference - without this receipt, we cannot refund any money if we do not receive the returned items. Then simply post your parcel with your items to us so that we receive it within 21 days of posting.
    3. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    4. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

    Late or missing refunds

    If you have not received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us here.

    Return Postage

    Unfortunately you will need to pay to send the item back but don't worry, if you let our Customer Services team know how much you paid and provide them with a valid proof of posting receipt, they will reimburse you for these return postage costs.

    If you experience any difficulties with the online returns process please click here to contact our Customer Services team.

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