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TERMS & CONDITIONS

TERMS & CONDITIONS
PURCHASE OF PRODUCTS
YOUR DELIVERY
TRACKING YOUR ORDER
PRICE & PAYMENT OPTIONS
EXCHANGES & RETURNS
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PRODUCT INFORMATION
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GENERAL

YOUR DELIVERY

KIYO ships worldwide.

LOCAL DELIVERY

We currently offer standard delivery and registered delivery for orders delivered to Singapore. All parcels will be posted out by Singapore Post.

Delivery Type Standard Registered
Cost Free SGD 2.50
Delivery Time up to 6 days  up to 3 days
Parcel Weight up to 2kg  up to 2kg

Please note, no changes can be made to the delivery address you have provided once your order has been placed.
Registered delivery order will be delivered by courier. If you are not home when the delivery is made, a notice card may be left by the courier service to advise on how and where your delivery can be collected.

We aim to deliver orders within six working days of orders being placed. However, sometimes during busy sale periods, deliveries may take longer. Please note that Saturday and Sunday are not classed as working days.

To track registered parcels, please head to Singapore Post.

INTERNATIONAL DELIVERY

All orders are shipped from Singapore.

All parcels will be posted out via Airmail by Singapore Post. The parcel takes 4-12 working days to reach you upon dispatch at the post office, depending on your destination country. For detailed delivery time, please head to Singapore Post Delivery Time. 

Parcel Weight Zone 1

 Malaysia & Brunei

Zone 2

Countries in Asia & the Pacific

(except Australia, Japan
& New Zealand) 

Zone 3

Countries in the rest of the world

(including Australia, Japan, New Zealand, Africa, America, Europe and
the Middle East )

Up to 1kg SGD 10  SGD 25 SGD 35
1kg - 2kg SGD 20  SGD 50 SGD 70

 Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. As customs policies vary from country to country, if you have any questions related to customs charges you are advised to contact your local customs office.


Please note, no changes can be made to the delivery address you have provided once your order has been placed.

Parcels will be delivered by courier. The courier may leave your order with a neighbour. If you are not home when the delivery is made, a notice card may be left by the courier service to advise on how and where your delivery can be collected. A signature may be required for larger deliveries. 

We aim to deliver orders within seven working days of orders being placed. However, sometimes during busy sale periods, deliveries may take longer. Please note that Saturday and Sunday are not classed as working days.

To track registered parcels, please head to Singapore Post.

OTHER INFORMATION

Please note, no changes can be made to the delivery address after the order has been placed.

If you have not received your delivery, please contact our Customer Services department.

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